Main questions
Questions about CHIP?
All the questions our customers may have during and after the purchase!
How to download the eSIM after purchase?
Our customer service and technical support team will send the QR code to activate the eSIM via the email or WhatsApp provided at the time of purchase.
Or contact our team via WhatsApp +55 11 98734 18518 or Online Chat simfinity-mex.com / or send an email to sac@sgmobile.com.br to resend the QR code.
How to adjust the cell phone configuration to use data from the simfinity Chip?
If the cell phone uses two chips, leave only the chip you are going to use activated.
Make sure that both Mobile Data and Roaming Data are turned on and select "Mobile Data - Data Plans - Activate this line".
Make sure data plans are activated and have coverage at the destination where it will be used.
If the problem persists, contact our Technical Support team.
How to calculate data usage time after activation?
We offer several data plan options with validity periods in days: 5,7,8,10,12,15,20,25,30 days.
The data plan will count continuously once activated and every 24 hours will be counted as 1 day of activation and validity of the package.
Why does my phone say “no SIM” or “invalid SIM” or “no service” after inserting the SIM card?
Some possible options:
It may be that the signal where you are is weak or it may take a few minutes to connect to the network, also check that the chip is inserted correctly, turn the device off and on.
If there are two physical ones installed, remove the one you will not use.
Install the physical chip in the other slot.
If the problem persists, contact our support team via WhatsApp or chat.
How to manually configure APN?
Normally the APN is automatically configured for the Simfinity Chip.
Please consult our Customer Service team if you have difficulty setting up.
Settings
iPhone: Settings > Cellular > Select the simfinity international SIM card option > Cellular data network
Samsung: Settings > Connections > Mobile networks > Hotspots
Motorola: Configure > Networks and internet > Mobile network > Access point names
Xiaomi: Settings > SIM Cards and Mobile Networks > SIM 1 > Access Point Names
How do I access the internet after arriving at my destination?
Activation of the internet package is done automatically, all you need to do are some quick settings on your cell phone, informed at the time of purchase, such as activating the mysimtravel Chip (only it), activating Mobile data, activating Internet Roaming data,
If you have any questions, please contact our Customer Service and Technical Support team via WhatsApp or chat for more information.
For iPhone users, we suggest consulting Savings Tips for iPhone.
What should I do if I cannot receive the QR code to download the eSIM?
You can receive it by email or WhatsApp message.
As an alternative solution, if there is someone nearby, you can send it to that other person's email or WhatsApp and read the QRCODE.
Please contact our customer service team via WhatsApp +55 11 98734 18518 or Online Chat simfinity-mex.com / or send email to sac@sgmobile.com.br to resend the QR code.
General FAQ
Are there any daily speed limitations after activating the data package?
Yes, all plans have a data allowance that will be consumed at daily high performance speed (5G / 4G). Upon reaching this pre-determined amount, the same speed connects to 3G, and then 2Gb, respectively, depending on the availability of local operators.
We offer the following high-performance daily data allowance options: 500MB/Day, 1GB/Day, 2GB/Day.
Internet access does not stop and every 24 hours the franchise is renewed at high speed.
I have already activated the mysimtravel Chip, but the device cannot connect to mobile data, what can I do?
Some possibilities:
To check:
If the activated cell phone line is the one with the simfinity chip (physical or eSIM). There may be more than one physical or virtual chip installed.
Disable the other cell phone line on the other SIM card.
Whether Mobile Data and Roaming Data are enabled.
If the contracted Data Plan has coverage in the country where you are located.
If the location where you are is covered by the operator.
If the problem persists, contact our Technical Support team.
Does the mysimtravel Chip offer access to general applications?
Yes, you can access all apps without restriction, social networks in general, map and running apps, food apps, games, streaming, etc., all functions and applications are free.
What happens if I go to a destination that the mysimtravel Chip does not support?
If you are in a country where the chip or data plan does not have coverage, you will not be able to use the simfinity chip to access the internet.
What is Global Data Chip (SIM)?
The mysimtravel Global Internet Chip is a cell phone chip for internet access, data only.
With the same chip, it is possible to access the internet in +150 countries and automatically connect to hundreds of cell phone operators.
We offer two types of simfinity Global Internet Chip:
Virtual eSIM chip, installed by reading a QRCODE compatible with more modern cell phones. (See list of compatible manufacturers and models)
The Physical Chip is a 3-in-1 SIM card that supports regular, micro and nano sizes.
Why does my phone say “network prohibited”?
You are probably connected to a network (operator) that we do not have a partnership with locally, manually change the network to an Operator partnered with in the country where you are.
If you have any questions, contact our Customer Service and Support team.
Por que minha rede móvel está lenta?
Muitos fatores podem resultar em uma rede móvel lenta, verifique se todos os passos de instalação foram realizados, confirme também se consta rede na parte superior do seu aparelho.
Pode estar havendo indisponibilidade da operadora local.
Verifique se a lentidão é apenas para determinados aplicativos.
O consumo da franquia diária em alta velocidade pode ter sido consumido totalmente. Neste caso será renovado no próximo período de 24hrs do plano.
Pedimos que entre em contato com a nossa equipe de atendimentos via WhatsApp ou Chat.
